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Online: Kirsty Traill, VP of Customer Success @ Hootsuite | Optimising Your Customer Experience at Every Stage of The Customer Journey

March 9, 2017 @ 11:00 am - 12:00 pm

| Free

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To continue the momentum of our Sales & Marketing Jam Series, we’ve listened to your feedback and bring you the next session in our NZSMJ series. The aim is to continue the conversation and bring you awesome people in market who are ‘doing it’ in a simple ‘crowdcast format‘ that allows access to targeted knowledge sharing without taking too much time out of your busy day.

Ask your burning questions, upvote questions you want to see answered, take part in polls and chat with the community while you listen. This is another of those ‘what you put in is what you get out’ type scenarios. We bring you the people; you ask what you want to know.

Join us online, Thursday 9th March at 11am (NZT) to hear from Hootsuite VP of Customer Success – Kirsty Traill.

CUSTOMER Spotlight:  Optimising Your Customer Experience at Every Stage of The Customer Journey


  • personas
  • customer journey mapping
  • customer focus

I can also talk to scaling customer support if that is a better fit / of more interest.

Tune in, or catch up later, we bring you a digestible format that you can listen to whilst at your desk working, or come back and watch the recording later.

SPEAKER BIO: Kirsty Traill | Customer Success Expert

Kirsty is currently the VP of Customer at Hootsuite, the world’s most widely used social media relationship platform., where she responsible for using customer insight to drive strategic initiatives and deliver a superior customer experience. In addition Kirsty leads the Customer Support organization at Hootsuite, delivering industry leading first response times and customer satisfaction.

Kirsty has over 14 years of international experience gained from senior sales & marketing, operations, and general management roles in the US, Canada, Japan, and New Zealand, where she has a track record of effective leadership and business transformation. Kirsty holds bachelor degrees in Arts and Commerce, specializing in Japanese and Marketing, from the University of Auckland.


HOST: SIAN SIMPSON | Global Community Manager @ Kiwi Landing Pad

Kiwi Landing Pad (KLP) was established in 2011 to help selected high growth New Zealand technology companies establish and grow their business in the USA.

Supported by prominent New Zealand technology investors and New Zealand Trade and Enterprise, KLP offers New Zealand technology companies residence at their office in San Francisco. Tenants gain access to a wealth of experience and are able to create invaluable networks in the US technology, business and investment community.


March 9, 2017
11:00 am - 12:00 pm
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CrowdCast – Online Webinar


Sian Simpson